We carefully pack every order before handing it over to our delivery partners.

1. Order Processing

Orders are processed and prepared for shipment after order confirmation and payment, subject to the applicable payment and order-processing conditions.
Orders are generally shipped within 1–7 days, or according to the delivery date agreed at the time of order confirmation.
Delivery is subject to the operating conditions and serviceability of the selected courier or delivery partner.

2. Delivery Address

Orders will be delivered to the shipping address provided by the customer during checkout.
Customers are responsible for providing an accurate and complete delivery address and contact details.

3. Delivery Partners

Orders may be shipped through registered domestic courier companies, postal services, or other delivery partners selected by Langhar Gold.
The actual delivery time may vary depending on:
Delivery location
Courier serviceability
Weather or unforeseen circumstances
Operational delays
Local conditions
Other circumstances affecting the courier or postal service

4. Delivery Attempts

Delivery partners may make up to 3 delivery attempts.
Customers should ensure that someone is available to receive the shipment and that the provided contact details are reachable.

5. Failed Delivery / RTO

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to origin (RTO).
RTO charges and responsibility are handled on a case-by-case basis.
For Amazon deliveries, applicable charges may be borne by the customer where the delivery partner has properly attempted delivery.
For other courier partners, applicable charges will depend on the circumstances and the courier partner involved.

6. Delayed Delivery

Langhar Gold is responsible for handing the shipment over to the applicable courier or postal service within the stated processing period.
Once the shipment has been handed over, the actual delivery is subject to the courier or postal service’s operating conditions.
Langhar Gold is not responsible for delays caused by courier companies, postal authorities, or circumstances outside our reasonable control.

7. Damaged Packages

We use durable double-layer packaging to reduce the possibility of damage during transportation.
If the package is visibly damaged at the time of delivery, customers are advised not to accept the package and to report the issue to us.
If an issue is noticed after delivery, please report it within 3 days and provide photographs or video proof when requested.

8. Contact

For delivery-related questions:
Customer Care: 9894704173
Email: sales@langhar.in
Please provide your order number when contacting us.