At Langhar Gold, we carefully pack and dispatch our rice products to ensure that every order reaches you in good condition. Please read the following cancellation, return and refund conditions before placing your order.

1. Returns

Our rice products are not returnable.

Due to the nature of food products, we do not accept returns of opened or used packages.

2. Damaged Package

We use durable double-layer packaging to reduce the possibility of damage during transportation.

If the package is visibly damaged at the time of delivery:

• Please inspect the package before accepting it.
• If significant external damage is visible, please do not accept the package.
• If you notice an issue after accepting the delivery, report it to us within 3 days of delivery.
• Photo or video proof may be required to help us investigate the issue.

3. Wrong Product Delivered

If you receive a product different from the one you ordered:

• Please report the issue within 3 days of delivery.
• Please provide photographs or video proof when requested.
• You may keep the incorrectly delivered product while the issue is being reviewed.
• We will arrange delivery of the correct product as soon as reasonably possible.

4. Missing Items

We take care to check the products and their weight before shipment. The delivery partner may also check the package and weight during shipment.

If you believe an item is missing:

• Please contact us within 3 days of delivery.
• Provide your order number and relevant photographs or video if requested.
• We will check the shipment and delivery records and investigate the matter.

5. Opened Packages

Opened rice packages are not eligible for return.

6. Reporting an Issue

Any issue relating to a delivered order should be reported within:

3 days from the date of delivery.

Please keep your order details and any relevant photographs or videos available when contacting us.

7. Replacement

We do not offer a general product replacement or exchange policy.

However, if a wrong product is delivered, we will review the issue and arrange delivery of the correct product as soon as reasonably possible.

8. Refunds

We do not offer refunds for ordinary product returns.

Because our rice products are food products and are not returnable, customers should carefully check their order details before placing an order.

9. Cancellation

Order cancellation is subject to the order’s processing and dispatch status.

The client has specified a cancellation window of 8, but the unit/condition for this period has not been clearly specified. This should be confirmed before publishing the exact cancellation deadline.

Until the client confirms this detail, do not publish “8 hours” on the website.

10. Failed Delivery Attempts

Our delivery partners may make up to 3 delivery attempts.

If delivery cannot be completed after the applicable delivery attempts, the shipment may be returned to origin (RTO).

11. RTO Charges

RTO charges are handled case by case.

For Amazon deliveries, the customer may be responsible for applicable charges where the delivery partner has properly attempted delivery.

For other courier partners, the responsibility for applicable charges will depend on the circumstances of the shipment and the courier partner involved.

12. Refund After RTO

If a refund is applicable after an RTO, the applicable delivery charges will be deducted.

The remaining eligible amount may then be returned to the customer.

13. Contact Us

For questions or to report an order issue:

Customer Care: 9894704173
Email: sales@langhar.in

Please include your order number when contacting us.

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